Server Support SLA

Globalization, customer loyalty, competitive advantage: we help you get there and stay there. Whether you are seeking better control of your networked environment or you need practical solutions, we provide the answers via our high-end corporate consulting and implementation teams.

 

No matter how complex and fast-growing your IT infrastructure, Global Sense (GS) will structure your technology environment. With the implementation of our Service Level Agreements (SLA), you will be able to control your total cost of ownership and deliver availability, reliability, performance and support for new applications. Our approach provides flexibility while minimizing risk so you can focus on your core business strategy.

 

Two of your greatest challenges to providing IT services are keeping pace with rapid technology change, and managing the complex client/server environment. To help you meet these challenges, GS has adopted a Life Cycle approach. We provide full network and desktop service capabilities, to support your network and desktop environment. You can choose individual service capabilities, or combine them to achieve a more comprehensive solution. Global Sense IT's experience, service capabilities and life cycle approach are organized to focus on the needs of your project or existing network and desktop infrastructure at the appropriate point in the life cycle - whether it's Design & Consulting, Integration, Operations, or Maintenance Services.

 

 

• Pro-active IT Support model.
• Automated call logging.
• Regular server maintenance.
• Inspection of security events and application logs.
• Server administration, creating users.
• Troubleshooting of server hardware and software.
• Apply approved software updates and service patches.
• Complex fault-finding and troubleshooting.
• Virus protection management using Clamwin and AVG for network user.
• Removal of non-required applications. (If requested)
• Optimization of server performance.
• Backup / Disaster Recovery Plan.