Support


Adhoc Support

Many companies feel they cannot afford an IT support contract and try to deal with issues when they arise in order to save money. Other business do not like being tied down to contracts for a service that is only used as and when required. Global Sense can offer hastle free, professional IT support without the expense of a contract.

As an Ad-Hoc support client, all support calls are based on “best effort” however you will be looked after by the same dedicated team of engineers that looks after our SLA client base. We can offer 4-8 hour response support when you need it or a brain to pick if those applications are baffling you. You will also have access to our many excellent solutions including one off special projects and consultation. Our team of experts can help you improve your IT infrastructure and safeguard the future of your business without you being tied down to a contract.

Global Sense keep support simple and our payment plan is simple too. Choose how many hours of IT support you wish to purchase in advance from our price plan, and we become the IT support company you thought you could never afford. All Our Ad-hoc customers have access to their own support desk so they can track how much time they have used and how much they have left.
Flexible and affordable support for your business.

PRICING
Desktop Adhoc Support – Call Out to Site = R150
Desktop Adhoc Support – Per Hour Rate = R450

 

Desktop Support

Is your System Consistent, Reliable and Affordable? If NOT, let us mind your IT requirements. We provide Proactive hassel free IT Support for SME’s with between 5 and 100 Users!

BENEFITS & FEATURES

  • Pro-active IT Support model.
  • Automated call logging.
  • General workstation maintenance.
  • General workstation user support.
  • Troubleshooting problems on the workstation.
  • Upgrade and install workstation equipment and software as requested.
  • Data Recovery.
  • Apply software updates and service patches.
  • Complex fault finding and troubleshooting.
  • Update of virus definitions. (Subject to correct licensing)
  • Removal of non-required applications. (If requested)
  • Optimisation of workstation performance.
  • Workstation standardisation throughout organisation.
  • Re-Installation of workstation software, following hardware repair or replacement.
  • Asset management.

 

Server Support SLA

Globalization, customer loyalty, competitive advantage: we help you get there and stay there. Whether you are seeking better control of your networked environment or you need practical solutions, we provide the answers via our high-end corporate consulting and implementation teams.

No matter how complex and fast-growing your IT infrastructure, Global Sense (GS) will structure your technology environment. With the implementation of our Service Level Agreements (SLA), you will be able to control your total cost of ownership and deliver availability, reliability, performance and support for new applications. Our approach provides flexibility while minimizing risk so you can focus on your core business strategy.

Two of your greatest challenges to providing IT services are keeping pace with rapid technology change, and managing the complex client/server environment. To help you meet these challenges, GS has adopted a Life Cycle approach. We provide full network and desktop service capabilities, to support your network and desktop environment. You can choose individual service capabilities, or combine them to achieve a more comprehensive solution. Global Sense IT’s experience, service capabilities and life cycle approach are organized to focus on the needs of your project or existing network and desktop infrastructure at the appropriate point in the life cycle – whether it’s Design & Consulting, Integration, Operations, or Maintenance Services.

BENEFITS & FEATURES:

  • Pro-active IT Support model.
  • Automated call logging.
  • Regular server maintenance.
  • Inspection of security events and application logs.
  • Server administration, creating users.
  • Troubleshooting of server hardware and software.
  • Apply approved software updates and service patches.
  • Complex fault-finding and troubleshooting.
  • Virus protection management using ESET for network user.
  • Removal of non-required applications. (If requested)
  • Optimisation of server performance.
  • Backup / Disaster Recovery Plan.