Spam filter

The onslaught of spam, on a daily basis, is a real threat to data security and productivity of any organization. In an effort to alleviate this real problem Global Sense employees a MailCleaner ISP edition server through which inbound mail is filtered. This allows for multi domain customization, customized mail routing, SMT callout and granularity of admin permission down to the end user. Price: R12.50/mailbox ex VAT Contracts are on a monthly basis. No long term commitments.

Cloud Email Server (POP)

Global Sense provides hosted POP email accounts for individuals and companies. We make use of MailEnable Enterprise to provide a reliable and feature rich solution incorporating spam filtering, fast webmail access, Out of Office auto responder amongst others. Prices: R25/mailbox or R425/domain. Contracts are on a monthly basis. No long term commitments.

Cloud Email Server (Exchange)

Through the Microsoft service provider licensing agreement Global Sense is able to provide hosted Exchange 2016 accounts at very competitive prices. The mailboxes are hosted on our multi-tenant servers and include all the product advantages provided by Exchange without the administrative burden of on-site deployments. The offering includes daily backups, spam and virus filtering, 20GB mailbox size. Prices: R69/mailbox ex VAT (20GB) R129/mailbox ex VAT (50GB) Contracts are on a monthly basis. No long term commitments.

Adhoc Support

Many companies feel they cannot afford an IT support contract and try to deal with issues when they arise in order to save money. Other business do not like being tied down to contracts for a service that is only used as and when required. Global Sense can offer hastle free, professional IT support without the expense of a contract.

As an Ad-Hoc support client, all support calls are based on “best effort” however you will be looked after by the same dedicated team of engineers that looks after our SLA client base. We can offer 4-8 hour response support when you need it or a brain to pick if those applications are baffling you. You will also have access to our many excellent solutions including one off special projects and consultation. Our team of experts can help you improve your IT infrastructure and safeguard the future of your business without you being tied down to a contract.

Global Sense keep support simple and our payment plan is simple too. Choose how many hours of IT support you wish to purchase in advance from our price plan, and we become the IT support company you thought you could never afford. All Our Ad-hoc customers have access to their own support desk so they can track how much time they have used and how much they have left.
Flexible and affordable support for your business.

PRICING
Desktop Adhoc Support – Call Out to Site = R150
Desktop Adhoc Support – Per Hour Rate = R450

Desktop Support

Is your System Consistent, Reliable and Affordable? If NOT, let us mind your IT requirements. We provide Proactive hassel free IT Support for SME’s with between 5 and 100 Users!

BENEFITS & FEATURES

Pro-active IT Support model.
Automated call logging.
General workstation maintenance.
General workstation user support.
Troubleshooting problems on the workstation.
Upgrade and install workstation equipment and software as requested.
Data Recovery.
Apply software updates and service patches.
Complex fault finding and troubleshooting.
Update of virus definitions. (Subject to correct licensing)
Removal of non-required applications. (If requested)
Optimisation of workstation performance.
Workstation standardisation throughout organisation.
Re-Installation of workstation software, following hardware repair or replacement.
Asset management.

Server Support SLA

Globalization, customer loyalty, competitive advantage: we help you get there and stay there. Whether you are seeking better control of your networked environment or you need practical solutions, we provide the answers via our high-end corporate consulting and implementation teams.

No matter how complex and fast-growing your IT infrastructure, Global Sense (GS) will structure your technology environment. With the implementation of our Service Level Agreements (SLA), you will be able to control your total cost of ownership and deliver availability, reliability, performance and support for new applications. Our approach provides flexibility while minimizing risk so you can focus on your core business strategy.

Two of your greatest challenges to providing IT services are keeping pace with rapid technology change, and managing the complex client/server environment. To help you meet these challenges, GS has adopted a Life Cycle approach. We provide full network and desktop service capabilities, to support your network and desktop environment. You can choose individual service capabilities, or combine them to achieve a more comprehensive solution. Global Sense IT’s experience, service capabilities and life cycle approach are organized to focus on the needs of your project or existing network and desktop infrastructure at the appropriate point in the life cycle – whether it’s Design & Consulting, Integration, Operations, or Maintenance Services.

BENEFITS & FEATURES:

Pro-active IT Support model.
Automated call logging.
Regular server maintenance.
Inspection of security events and application logs.
Server administration, creating users.
Troubleshooting of server hardware and software.
Apply approved software updates and service patches.
Complex fault-finding and troubleshooting.
Virus protection management using ESET for network user.
Removal of non-required applications. (If requested)
Optimisation of server performance.
Backup / Disaster Recovery Plan.

Professional installations, support and service

MS Azure

Microsoft Azure is an open, flexible, enterprise-grade cloud computing platform. Azure is a collection of intergrated cloud services, Including but not limited to Analytics, Computing, Databases, Mobile, Networking, Storage and Web

MS Office 365

Is a Subscription plan application that has all your office applications, word, excel, outlook, as well as offers features including and not limited to include services such as Skype for Business web conferencing and Exchange Online hosted email for business, and additional online storage with OneDrive for Business.

Skype for Business

An application that allows you to collaborate with anyone, anywhere, on any device. All this under the security and control of Microsoft.

Global Sense offers clients access to a wide range of best-in-class hardware and software products to help you create the most advanced technology environment for your needs, allowing your business to increase productivity and enhance efficiencies.

Global Sense has assisted a number of companies to improve their Cyber Security Profile. This includes but is not limited to:

Perimeter security gateway: Global Sense has implemented and maintains FortiGate, Watchguard, Dell SonicWall and Mikrotik.
Anti-Virus: Global Sense has been an ESET reseller for a number of years.
VLAN’s: It has become increasingly important to segregate devices on the LAN in order to protect production environments from guest Wi-Fi, 3 rd  party devices like CCTV, alarms, printers and other IOT devices.
Virtualization: Workload virtualization has become an important tool in ensuring business continuity and smaller RTO’s on case of disaster.
End user education: We have seen a significant increase in phishing and spoofing attacks with high levels of sophistication and company knowledge. It is vitally important to educate the IT end user.
Patch management and updates: Global Sense has been using Solarwinds (previously N- Able) to update, manage and patch network devices.
IT policies and procedures: All companies should have IT policies and procedures. We have helped a number of companies to establish and implement these.

Netskope:

Working from home has become the new reality. But how do you monitor, manage and control how your employees interact with the web and corporate data when not connected to the VPN. Enter Netskope.

Netskope has revolutionised working from home, or anywhere for that matter.  Netskope provides the same policies, granular control and monitoring as you would get from the officeUTM and periphery firewall.

Global Sense has assisted a number of companies to deploy Netskope in their environments, replacing the necessity for VPN’s

ADSL Capped

• 3 Month Data Roll over
• Always unshaped
• Up to 10 Concurrent connections
• No fair usage policy
• Contracts are on a monthly basis. No long term commitments

Premium uncapped ADSL

• Instant account activation
• 1 concurrent connection
• Static IP available
• Fair usage policy applies
• Contracts are on a monthly basis. No long term commitments.

Prepaid ADSL

• 3 Year Data Roll over.
• Instant activation.
• Up to 10 Concurrent connections.
• Static IP available
• Contracts are on a monthly basis. No long term commitments.

Home Uncapped ADSL

• 3 Year Data Roll over.
• Instant activation.
• 1 Concurrent connection.
• Static IP available
• Contracts are on a monthly basis. No long term commitments.

Business Uncapped ADSL

• Unshaped for business.
• Instant activation.
• 1 Concurrent connection.
• Free static IP
• Contracts are on a monthly basis. No long term commitments.

Business Uncapped ADSL

• Unshaped for business.
• Instant activation.
• 1 Concurrent connection.
• Free static IP
• Contracts are on a monthly basis. No long term commitments.

Global Sense Voice